Courses

THE CONSUMER’S RIGHTS – HOW TO PREVENT CONSUMER LITIGATION

The companies as consumers, the legal aspects and the main penalties when not complying with the law.

EMENTA

The main objective of the course is to deal with the consumer relationship, beyond the supplier and consumer concepts; expressing the supplier responsibility over the products or services damages; to clarify the legal procedures in relation to the rights of the consumer; to present the possible administrative procedures established by Procon and by the consumer protection prosecutor. The course will also present the risk of each step and the penalties when infringing upon the law.

MAIN APPROACHED TOPICS

• The consumer concept: final recipient definition and legal person framework.
• The supplier concept.
• Kinds of Vulnerability.
• The concept of a consumer’s basic rights.
• Civil liability in the Consumer Defense Code.
• Notions of offer and publicity practices.
• Consumer’s rights prescription and decay.
• Legal and contractual guarantees.
• Understanding the Brazilian Civil Rights Framework for the Internet.
• Abusive practice in consumer relations.
• Overview about inspection agencies.
• Administrative proceeding – starting ways, protecting deadline, recourse and penalties.

TARGET PUBLIC

Managers, internal legal department and customer service.

COURSE LOAD

8 hours.